“The application must be easy to use” is a mandatory requirement in every business requirements document out there. Unfortunately this statement has become but a placeholder with little or no meaning to business stakeholders. This talk aims to quantify and explain what “easy to use” means. Business Analysts will be introduced to simple usability concepts, tools and techniques which will enable them to ensure that their project’s output is indeed “easy to use” and user friendly. The subjects discussed include basic and “budget” usability techniques, user centred design and requirement gathering techniques, fundamentals of user experience design and practical tips on usable interface design.

Learning Objectives:

* Introduction to usability techniques & user experience design
* User centred activities in business requirements gathering process
* Making smart design decisions and being able to justify them
* What makes interfaces easy to use: user research, presentation, simplicity, communication
* Usability in Agile environment