The move by companies from a full service model to a self service model resulted in the need for "user friendly" solutions. A new set of specialist skills were required to understand and capture user needs and interaction with the solution.
This increased focus on interaction design had an impact on the traditional Business Analyst role. This new role appeared to overlap traditional BA domain, conducting Business workshops and gathering user requirements. If the Interaction Design approach is not understood it can be seen as duplication of effort by Project Managers and as a threat to their traditional "turf" by Business Analyst.
Using real life examples this presentation compares the similarities in the Business Analyst's and Interaction Designer's role. The increased understanding of each other's skill set will help the Project Manger with their planning and eliminate team anxiety over "turf" wars of gathering requirements.
Learning Objectives
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Is there a right way to capture Business and User Requirements?
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Similarities and differences between Business Analysts and User Interface Designers during the Requirements Gathering phase
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What's the best way to present your findings to your audience?
Skill Level: Advanced
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Julie Lee
Senior Consultant
Object Consulting
Julie is a Senior Consultant at Object Consulting with over 7 years experience in User Interface Design (UID) and Usability Testing across a range of industries including: Airlines, News & Media, Telecommunications and Finance. She has successfully facilitated user requirement workshops, conducted contextual interviews and usability session. Alongside her standard consulting work, Julie is also involved in Object's Bid & Proposal activities, presenting proof-of-concept User Interface Models for the proposed solution. Her presentation at client proposals all resulted in Object Consulting winning the work.
Wendy Ashmore
Supervising Consultant
Object Consulting
Wendy has over 25 years' experience in the IT industry with 15 years of that actively occupied with Business Analysis work. During her Business Analysis career Wendy has filled many roles (business engineering, business architecture, business analysis and requirements modelling, team building and team management, trainer, coach and mentor) as well as gained experience in different domains such as life insurance, banking, airlines, telecommunications, utilities, and government (federal, state, and local). The style of solutions Wendy has gathered requirements for have been many and varied including Green Field solutions, e-Commerce and the integration of Legacy systems to new front ends, and changes to Legacy systems.
Wendy is a Supervising Consultant with Object Consulting – an Australian leader in delivering enterprise business solutions based on Process MeNtOR‚ our world-class, architecture-centric, process driven methodology.
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