We’re often so focussed on eliciting business requirements for systems, managing the relationships between the business owners and the vendors and developers of the technology that we forget we’re delivering a system for users.
So where are the users in your project’s methodology?
In this presentation, Matthew will introduce user-centred design methodology and its place in adaptive, iterative design project methodology. Matthew will draw on the experience of other disciplines to demonstrate the effectiveness of tools, such as storyboarding and rapid prototyping, for use by BAs and PMs alike. He will also relate a case study in which the use of iterative prototyping assisted with change management and saved a project from the dreaded analysis spiral to deliver a system that was truly usable, accessible, and designed to meet people’s needs in an intuitive way, rather than systems by developers that you have to ‘learn’ how to use.
Learning Objectives
- Attendees will gain an awareness of the application of the User-centred design standard ISO 13407.
- Attendees will learn Jesse James Garrett’s methodology of the elements of user experience
- Attendees will understand how engaging in user-centred activities will greatly benefit system implementation projects.
Skill Level: Everyone
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Matthew Hodgson
Senior Consultant. ACT Regional-lead, Web and Information Management
SMS Management & Technology
Matthew Hodgson is a management consultant with SMS Management & Technology in Canberra, Australia, and is their Regional-lead for Web and Information Management. He has over 10 years experience in e-business strategy, information architecture, information management and knowledge management, working with the government and commercial sector to deliver innovative solutions to difficult web problems.
Matthew’s experience is underpinned by a comprehensive applied-knowledge of government and international web and information standards, degrees in organisational psychology and knowledge management, and an intimate understanding of Web 2.0, from folksonomies to wikis and blogs. Matthew has published papers in the areas of social psychology, motivation, has lectured at the University of Canberra on social computing, and is passionate about the way in which technology can positively impact on social change through facilitating interpersonal communication and knowledge sharing.
Matthew lives by the axiom that “the only power in knowledge is to share it”.
Matthew blogs at www.matthewhodgson.com
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