Process engineering today has steered away from a traditional approach of automating and streamlining areas of the business that do not add value to the customer. Business process re-engineering has been forever associated with the slash and burn of corporate re-trenchments in the 1990s. There is now an understanding that systems are finite in the knowledge and skills, where as humans are infinite in their knowledge and skills.

Learning Objectives:

* Focus on the Voice of the Customer.
* Justify your process financially.
* Base you process on facts / data.
* Use proven process improvement methodologies such as Six Sigma, Lean Engineering and Theory of Constraints.
* Measurement is vital but understanding clearly what causes the errors, duplication and bottlenecks is even more vital.

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