Building rapport and communicating in an honest yet sensitive and clear manner are cornerstones of the effective communication process. The information contained in this program is applicable to your business life: management, communication, sales, customer service, team building; as well as your personal life: marriage, raising children, and other friendships. In his down-to-earth manner, Abe Wagner explains key concepts of Breaking The Communication Barrier in a thought-provoking and entertaining way.
Learning Objectives:
- How to establish rapid rapport and resolve conflict
- How to create long-term rapport at work and home
- Learn the art of diplomatic “carefrontation”
Skill Level: Everyone
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Abe Wagner has over forty years of experience as a corporate trainer, convention speaker and author. He has worked with organizations in over thirty countries around the world, ranging from start-ups and Fortune 500 companies to governments and non-profits. He is the author of “Say It Straight Or You’ll Show It Crooked” and “The Transactional Manager."
From customer service to sales and team building, effective communication is the cornerstone of every successful organization. Abe Wagner is a master communicator, blending the common-sense psychologies of Transactional Analysis (TA) and Neuro-Linguistic Programming (NLP) with entertaining and humorous stories that have enchanted and educated clients worldwide. |
